Using a Custom Domain

Using a Custom Domain

Although you can use the default mailwink URL to access your emails online, you may want your users / employees to access your emails under your own custom URL like mail.yourcompany.com. In that case, you can point your custom webmail URL at mail.yourcompany.com to the mailwink domain app.mailwink.com.  

Just make sure you have created a CNAME record in your DNS zone file to point your custom URL to the mailwink webmail domain.


Please note that it may take up to 24 - 72 Hours for the domain names to propagate. We request you to kindly wait for this time before raising a ticket regarding Custom Domains.


Step 1: Creating a CNAME record in your DNS Zone File

  • Login to your Domain Control Panel

  • Go to the section which says DNS or Name Servers

  • Create a new CNAME record with name/host/alias as your custom mail URL pointing to value app.mailwink.com

    TTL: Enter a Time To Live value as 1, or leave this field in its default settings

  • You may need to fill in these details:
    Alias Name: Enter the subdomain name for your alias. For example, if you want to use a custom email URL like mail.mycompany.com, enter 'mail' as your alias name
    Point to Host Name: Map the alias to the mailwink webmail domain (app.mailwink.com)

  • Save changes to your DNS records

Step 2: Setting up your Email URL in Mailwink Admin Panel

  • After creating the CNAME record, login to your mailwink Admin Panel

  • Go to Domains > Custom Domain Setup 

  • Under Domain Name, select the Domain Name for which you want to configure your custom email URL (mail.mycompany.com) and click on Load Custom Domain Configuration button.

  • In the form that appears, look for Custom Domain Name and enter your custom Email URL there.

  • You can optionally upload your Organization's Logo & Icon from the respective fields displayed there.

  • Click Save Branding Configuration to save the new settings and to start using your own email URL.


The mailwink webmail interface is secured by SSL certificate. If you want to add an SSL Certificate to your custom email URL, you may do so by installing an SSLCertificate with your hosting provider.

If you have purchased the domain from mailwink, SSL certificate shall be installed automatically, free of cost.

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